MH
Mhlonishwa H
1 reviews | Active since Jan 2021
27 Aug 2024, 15:18
Poor conduct
Earlier today I received a call from an agent from Innovation Group regarding my policy which had recently expired and there was a miscommunication between the agent and myself, the agent then responded rudely and hung up on me while I was talking and didn’t bother to call back.
Helpful (0)
Replies (1)0
Replies (1)
Innovation Group's replyOfficial
28 Aug 2024, 08:25Dear Mhlonishwa Hlela We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply28 Aug 2024, 08:25
Official
Dear Mhlonishwa Hlela We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team