Poor communication and frankly not interested in your business

I was notified that my car warranty was nearing its expiry—about a month in advance. I immediately called to request a copy of my full policy details so I could review and compare options. When I didn’t receive any response, I followed up via email. In reply, I was sent only the tyre policy.

I responded again, asking for the complete policy documentation including cost breakdowns. The next email I received included all my policies—but still without any pricing information.

I called once more and asked the representative to send me both my current policy and the 2- and 3-year renewal options she had just explained to me. I eventually received one quote via email, which I assumed was based on my current plan (3 years or 3 services, whichever comes first). Wanting to avoid a lapse in coverage before the expiry date, I responded asking her to proceed with the continuation or extension of that plan. Again—no response.

I followed up with another call the next day, only to be told that I am actually on a "WeBuyCars Innovation" warranty, and the quote I had received was for a standard "Innovation" warranty. These are apparently different, and I was informed that neither option could be extended or continued without a new policy that includes a 3-month waiting period.

The lack of clear communication and internal confusion has been incredibly frustrating. Even worse is the fact that, after having a warranty with WeBuyCars/Innovation for three years, I am now being told I can’t extend it—I have to start over with a completely new policy. Frankly, this is unacceptable.

Based on my experience, I cannot recommend them for your vehicle warranty needs.