Poor and unhelpful service

Item: Innovation Group
Rating: 1
Author: Maxmillion H

I have a extended service plan with Toyota which is in arrears. I wanted to update that today either via eft or debit order. I was told by A consultant Buhle that this cannot be done and they can only do this in 7 days. That is not acceptable as I need to take my car in for service before the 17 Feb

Helpful (0)

Replies (2)

Innovation Group's replyOfficial

10 Feb 2021, 12:32

Hi Maxmillion ,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply10 Feb 2021, 12:32

Official

Maxmillion H's updateReviewer Update

10 Feb 2021, 13:06

I expect a response very shortly. Tim Griffiths office has also been notified

Maxmillion H's update10 Feb 2021, 13:06

Reviewer Update

I expect a response very shortly. Tim Griffiths office has also been notified