1 reviews | Active since May 2015
poor and non responsive service
<p>guys</p> <p>i spoke to Charles and he kept me waiting on the line for an half an hour, then another agent picked up the line and then anothe agent. i have a major issue to sort out regarding my car service. please phone me on the number below as Im not phoning you again to try and sort out this issue. please let it be noted that you will be liable for the cost of my vehicle service as im going to exceed the service milage. Im currently on 120400km so please adjust my service milage to 22000km because i need to travel from Lephalale to the city to do my service as the service centers in the area are fully booked for the last two weeks. <br />I am really not impressed that I spent an hour on my phone using my airtime to sort out something and then you didnt help me at all. The fact that you redirect me to different call agents the whole time is unproffesional and I will be sending in a formal complaint if this matter is not sorted today.</p>
Dear Client
Thank you for notifying Innovation Group of your concerns and for allowing us the time to investigate.
We confirm that the customer care representative has advised that your vehicle was due for a 120 000km service and that the current mileage is 120 400km and a grace period of 1500km is granted.
Kindly be advised that should your vehicle exceed the grace mileage your claim will be rejected as per the terms and conditions of your policy. We have sent a list of all the RMI approved dealers in your area.
We trust that the above meets with your satisfaction and should you wish for further assistance, kindly contact our customer care department on ********** quoting reference no. 169316.
Kind regards,
Tumi Bacela
Dear Client
Thank you for notifying Innovation Group of your concerns and for allowing us the time to investigate.
We confirm that the customer care representative has advised that your vehicle was due for a 120 000km service and that the current mileage is 120 400km and a grace period of 1500km is granted.
Kindly be advised that should your vehicle exceed the grace mileage your claim will be rejected as per the terms and conditions of your policy. We have sent a list of all the RMI approved dealers in your area.
We trust that the above meets with your satisfaction and should you wish for further assistance, kindly contact our customer care department on ********** quoting reference no. 169316.
Kind regards,
Tumi Bacela