DM
Danny M
1 reviews | Active since Jul 2021
20 Oct 2022, 15:24
POOR AN PATHETIC SERVICE
I had a very bad experience today and can't believe that I am again getting the worst service from the same supplier.
I need the call recording of the power up service I took with you guys in April, You made me look like a fool with the dealer today cause of the information not correctly captured from your side.
I even doubt that you would do anything from your side cause you don't even take an initiative to follow up with customers when they experience bad service.
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Innovation Group's replyOfficial
21 Oct 2022, 07:29Dear Danny Mashao, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply21 Oct 2022, 07:29
Official
Dear Danny Mashao, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team