TB
Tommy B
1 reviews | Active since Jan 2017
29 Jan 2025, 10:25
Poor After-Sales Service & Request for Immediate Response
Good day,
I am extremely disappointed with the poor service from your after-sales department. I have shown interest in your product, yet no one has contacted me. This lack of responsiveness gives me serious concerns about your customer service—if this is how sales are handled, how can I trust that claims will be processed efficiently?
If you still want my business, I expect a 20% discount as compensation for this poor service. Kindly have someone contact me immediately to resolve this matter.
Regards,
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Innovation Group's replyOfficial
29 Jan 2025, 12:01Dear Tommy Butler
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply29 Jan 2025, 12:01
Official
Dear Tommy Butler
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team