Poor administration resulting in failure to authorise service at dealer stage

<p>I am extremely appalling at the lack of ethics on the part of this institution. I had a service plan with this institution which came to an.end early last yea s for.mileage up to 135000km. During the middle of last year I extended the plan which would mean from the next service of 150000km onward. Instead, the policy was erroneously captured with the same mileage that the expired plan had covered, with the result that there were two different payments made for the same mileage interval of 120000km-135000km. The dealer asked me to fetch my car as authorisation had not been granted. Such service is unacceptable and is a violation of one's rights as a consumer. I have spent almost R100 on calls to innovation group today but have received no response. So much embarrassment and inconvenience. I did not expect this level of service from this institution!! I am awaiting their response and I will report on that as well. In the interim my service light remains on.</p>