Pooooooooor services for a paid in full service

I got stuck in the middle of the night on the N14 to Pretoria, call it in got assist but managed to push my car to a safe area and car couldn't move any more, this was 11:00pm I was informed that in 20 minutes a tow truck will be on its way, waited till 12:30 am only to be informed that the tow truck driver was stuck at a filling station because his bank card was declined and his waiting for the own to come to the filling station and then I'm told that that service provider is canceled. Now 12:48 I'm told that another service provider will attend to me 1:23 get a call from the call center agent to ask if I was contacted by the service provider, which I didn't get any call from them, when they do contact me 4 minutes later I get a drunk tow truck driver telling me I must not tell him I have been waiting for 25 minutes for him to call me but he tell me how I should not make my problems his, his not the one who got me drunk, he got the call only 2 minutes ago to come and fatch my car. A drunk tow truck driver telling me I'm drunk that why I'm stuck, I'm very ****ed at innovation group right now they type of people that it deals with to services its clients. Now my car is sleeping on the road side but yet I paid in full for these services but I can promise you one thing this is not over by a long shot.