Policy Wording Is confusing

<p>Had a service plan with this company and when I had to claim stage they refused to pay for certain parts that were covered in the policy wording.</p> <p> </p> <p>Their excuse was that their policy wording is generic and there is a clause excludes the items listed under the parts covered by the plan as listed in the policy wording.</p> <p> </p> <p>At no point during the sale was this brought to my attention, when i received my policy wording I just looked at items covered by the Service Plan under " Items Covered"... only to be disapointed at claim stage that some of the items that they list as covered are not COVERED.</p> <p> </p> <p>I have ask the claims person I spoke with to provide with the reasons for the rejection in writing but up to date it been a week and he has not done that, I have followed up with email but still I have not received a response. I</p>