KB
Katlego B

1 reviews | Active since Jan 2011

04 Mar 2026, 13:18

Policy Useless When You Actually Need

I see why this company is so poorly rated. ⭐ 1‑Star Review

I am extremely disappointed with Innovation’s service. I recently renewed my policy and had never made a single claim before, yet when I needed assistance for a clear safety‑related issue (brake discs causing vibration at 100 km/h and above), my claim was rejected. VW Hatfield confirmed the problem, but Innovation still refused to cover it, even though my Power UP cover is supposed to provide protection for situations like this.

A policy that cannot assist with a legitimate and urgent safety concern is useless. This experience has shown me that the cover is not reliable when it matters most.

0
Replies (1)
Innovation Group
Innovation Group's reply04 Mar 2026, 13:25
Official
Dear Katlego Bogosi,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team