Policy to not contact your customers?

Item: Innovation Group
Rating: 1
Author: Arutha E

Mechanic, who is affiliated with Innovation Group by the way, put in a claim on my behalf to replace my idle valve two months ago

Didn't even receive an email from them with a status update. Why not??

Helpful (0)

Replies (2)

Innovation Group's replyOfficial

04 Nov 2019, 08:16

Hi Arutha,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply04 Nov 2019, 08:16

Official

Innovation Group's replyOfficial

05 Nov 2019, 15:05

Hi Arutha,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Innovation Group's reply05 Nov 2019, 15:05

Official