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Nonhlanhla N
1 reviews | Active since Aug 2020
23 Apr 2025, 20:39
Policy Refund delay
Plan Number: SERVICE121717 Choice Service Plan HAVAL H2 1.5T LUXURY (2017/07) JB39DHGP I was paying R 408.28 monthly. I canceled the policy in March after selling car. Since joking the Innovative Hoot i never claimed. I was advice's by the consultant that I should be refunded in that regard. Until do date nothing has been sad or sdone by the managers or staff
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Innovation Group's replyOfficial
24 Apr 2025, 08:03Dear Nonhlanhla Nkosi, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply24 Apr 2025, 08:03
Official
Dear Nonhlanhla Nkosi, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team