KA
Kaylene A

1 reviews | Active since Jul 2010

30 Jun 2015, 14:44

Policy payments are recommencing

I purchased a vehicle in July 2013 and Standard Bank offered my extended warranty for R 100 pm from the innovation group. Last year I requested the policy documents and they advised me that I would have to pay R 100pm for 24 months and that my vehicle would have a further 2 year warranty. I have emailed them this week and was advised that my policy commences on the 01/07/2015 and terminates on the 01/07/2017. I fail to see why I need to pay R 100pm for a further two years, when I have already paid for 2 years. This is day-light *******.

0
Replies (1)
Innovation Group
Innovation Group's reply01 Jul 2015, 10:02
Official
Hello KAY1988,

Dear Client,

Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.

Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.

We would like to assure you of our commitment to have your complaint resolved as soon as possible.

Best Regards.
Tumi Bacela

Best regards,