MH
Meloney H
1 reviews | Active since Oct 2022
23 Apr 2025, 18:03
***** - Policy number SR/CS/***
I have all my benefits with Innovation group for my vehicle. I cannot believe the blattin ***** that a consultant by the name of Mtetwa Mdau just did on my account today at 15:41pm. He went and extended my service plan without my consent, I said call me back tomorrow at 12:30pm, so that i can make an informed decision. I get home and see a Congratulations email??? What is this Is Ross Simmonds aware of this bad practice?
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Innovation Group's replyOfficial
24 Apr 2025, 08:02Dear Meloney Harris, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply24 Apr 2025, 08:02
Official
Dear Meloney Harris, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team