1 reviews | Active since Dec 2016
Policy not cancelled within the 21 days SLA
<p>I have been greatly inconvinienced by the company not adhering to the 21 days SLA for cancelling service plans. I called to have my policy (tr/sq/00279/ ********** ) cancelled on 17/11/2016 and it still was not cancelled on 29/12/2016.I have asked the call centre to escalate this and expect this to be resolved in 48 hours.</p>
Dear Client,
Thank you for your patience regarding the concerns raised.
We confirm that your policy cancellation was concluded on 18 January 2017.
We apologize for the inconvenience caused and trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for your patience regarding the concerns raised.
We confirm that your policy cancellation was concluded on 18 January 2017.
We apologize for the inconvenience caused and trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela