Policy inactive state

Item: Innovation Group
Rating: 2
Author: Makhosonke N

Good day.

I've been waiting for over two weeks for my policy to be activated. Every time i call in i am told that the matter has been escalated but i get no feedback at all.

Please assist with this as i need to log a claim.

Regards

Helpful (0)

Replies (2)

Innovation Group's replyOfficial

27 Sept 2023, 07:03

Dear Sam Nkosi, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team

Best regards,

Innovation Group's reply27 Sept 2023, 07:03

Official

Best regards,

Makhosonke N's updateReviewer Update

27 Sept 2023, 15:26

Good day
Thank you for your response.
May I please also be assisted with policy documents to see which components are covered and the limitations.
Regards

Makhosonke N's update27 Sept 2023, 15:26

Reviewer Update

Good day
Thank you for your response.
May I please also be assisted with policy documents to see which components are covered and the limitations.
Regards