ME
Maxine E
1 reviews | Active since Aug 2020
21 Aug 2020, 15:45
POLICY DOESNT COVER!!!
I have a warranty policy with them and the policy clearly includes the repairs of gearbox component. When I took my car to Westvaal Motor Holdings, my policy declined the repairs saying it doesn’t cover the parts. Why am I then paying for this policy!! DO NOT LET THE CAR DEALERSHIP CONVINCE YOU TO TAKE THIS POLICY!!!
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Replies (2)
Innovation Group's replyOfficial
24 Aug 2020, 08:22Hi Maxine, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Best regards,
Innovation Group's reply24 Aug 2020, 08:22
Official
Hi Maxine, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Best regards,
Innovation Group's replyOfficial
24 Aug 2020, 16:46Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team
Best regards,
Innovation Group's reply24 Aug 2020, 16:46
Official
Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team
Best regards,