1 reviews | Active since May 2016
Policy Cancellation, I need this done as a matter of urgency
<p>I took a policy with your company through a dealer and the policy was sold incorrectly to me. The dates captured was also incorrect and I have now requested cancellation on the 4 May 2016. I was advised it can take between 5 - 21 working days for cancellation. Every time I call I get told it will take 21 working days. I need this policy cancelled and payment to be done to Wesbank today so that I can purchase a new motor plan for my vehicle. Wesbank is waiting for the payment so that I can take a new policy. I am so furious as I have been on the line for over and hour today for this and everyone tells you the same thing but no one can put me through to a manager or the correct department. This is ridiculous. They sell the policy and not even the wording explains to you PAY THEN CLAIM this is not fair and hence I am cancelling this policy. Please can someone sort this out or I will keep your company liable for my vehicle if anything happens without a motor plan. Thanks Nikki</p>
Dear Client,
Thank you for notifying Innovation Group of your concerns and for allowing us the time to investigate.
We confirm that your policy cancellation has been lodged, with a refund amount of R 8 128.38 that will be processed and paid over once cancellation process has been concluded.
We apologise for the inconvenience this has caused you and trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for notifying Innovation Group of your concerns and for allowing us the time to investigate.
We confirm that your policy cancellation has been lodged, with a refund amount of R 8 128.38 that will be processed and paid over once cancellation process has been concluded.
We apologise for the inconvenience this has caused you and trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela
Hi PLEASE CAN SOMEONE CALL ME BACK, I AM HOLDING ON SWITCHBOARD FOR 45 MINUTES ALREADY AND NO ONE IS ANSWERING. HOW THE HELL WHERE IS YOUR CUSTOMER SERVICE. I NEED THE AMOUNTS TO BE FIXED FROM R9490.46 TO R14596.00 MY CONTRACT STIPULATES THIS AMOUNT AND YOU ARE WANTING TO SHORT PAY ME R5105.54 THIS IS NOT GOING TO HAPPEN. I DARE THE CEO OF INNOVATION GROUP TO CALL ME AND SORT THIS OUT. I AM TAKING THIS TO THE OMBUDSMAN FOR SHORT TERM INSURANCE AND I WILL CLAIM FOR DISTRESS AND INCONVENIENCE NO SERVICE DELIVERY AND THE CLIENT HAS TO DO THE WORK OF THE STAFF. NOT EVEN YOUR COMPLAINTS ARE KNOWS HOW TO CALL BACK
Hi PLEASE CAN SOMEONE CALL ME BACK, I AM HOLDING ON SWITCHBOARD FOR 45 MINUTES ALREADY AND NO ONE IS ANSWERING. HOW THE HELL WHERE IS YOUR CUSTOMER SERVICE. I NEED THE AMOUNTS TO BE FIXED FROM R9490.46 TO R14596.00 MY CONTRACT STIPULATES THIS AMOUNT AND YOU ARE WANTING TO SHORT PAY ME R5105.54 THIS IS NOT GOING TO HAPPEN. I DARE THE CEO OF INNOVATION GROUP TO CALL ME AND SORT THIS OUT. I AM TAKING THIS TO THE OMBUDSMAN FOR SHORT TERM INSURANCE AND I WILL CLAIM FOR DISTRESS AND INCONVENIENCE NO SERVICE DELIVERY AND THE CLIENT HAS TO DO THE WORK OF THE STAFF. NOT EVEN YOUR COMPLAINTS ARE KNOWS HOW TO CALL BACK