Policy canceled no Refund paid...are they ****mers?

I took a policy earlier in January for my car, fast forward in September I was making a follow up on it and what does it cover. Upon confirmation of details I discovered that the policy was only to start in 2026, how can a person takea policy in 2025 for 2026 ...that's how pathetic the service is. I asked for a cancelation on it and that all my money paid back which was on 19 Sep follow up was Don on the 23 sep, spoke to nolwazi and sent my bank details fast forward nothing happened an 06 Oct follow up spoke to dimakatso same bank details sent and no refund made to date. 14 Oct I called again an spoke to kgao something and he seemed not to know what he was doing , also refused for me to speak with his supervisor. Now in not sure if in slow or the are slow don't know what to do or they are in the wrong profession. It only takes a few seconds to capture bank details and make an eft almost 24 for the money to reflect into the account. But here I am going into a month with no refund yet they are quick to debit and a slow moving snail to pay. If anyone is considering to take this policy, please don't rather move to people who know how to treat their customers and with that said I won't stop here till my money is paid within 24 hours.