MM
Mmule M

1 reviews | Active since Jul 2011

01 Nov 2019, 13:20

Please help me get my car and money back

I took my car in for repairs at one of the accredited repairers by Innovation Insurance. The repairer was in my opinion not qualified to work on the car and created more damage to the car which after about a month or two or trying to get the Insurance's attention, the car was then moved to anpther repairer(the story is so long and am trying to shorten it). The long and short of it is the car has been with the new repairer for about 5/6 months now. I was told the repairs are finished but the costs far exceeds the insurance cover.

I have been paying for the car and the insurance all these months and again apying for a hired car which I was promised will be reimbursed. I told them when I took the car in it was driving. The reason it was taken in was that there was a red light that came on and was advised not to drive the car. So my beliefff is the first repairer did alot of harm to the car and I was told they will investigate right from the time the car was taken from her, to date. I told them I refuse to pay for the difference and want to be paid back my momey for the car rental.

My finances are in such a mess and I am wondering what the Insurance and the Bank MFC are thinking about what is happening to my life or should happen to my life. They are the first to take theirdebit orde but I do not have the car with me, for the past 8 months.

I do not know what a big company like Innovation and MFC can still continue when they are capable and perhaps feel proud to can dothis to a customer. Please hep me guys I am lost for words, I have been patient and all I can think of is they are bent on destroying me and my family.

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Replies (3)
Innovation Group
Innovation Group's reply01 Nov 2019, 13:26
Official
Hi Mmule ,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team
MM
Mmule M's update01 Nov 2019, 15:26
Reviewer Update
Please do not send Clinton because he is the one I have been dealing with for this past 6/7 months. I am interested to know what your CEO/MD take on this matter. I have been asking to talk to somebody Senior but has been denied that. What I think at this stage is because I am a woman and Black and they can do as they please with me. If I was White, especially a woman I think this would not have even taken a month. The matter got to this stage because I was refused to anybody Senior and had to put up with poor consultants who could do absolutely nothing but keep rpmosing to take it up. Looks like this is how they are trained. I am gobsmacked by the attitude and responses I have been getrting from this company.
Innovation Group
Innovation Group's reply22 Nov 2019, 15:56
Official
Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind regards,Complaints Team