PLEASE FIX MY BILLING

sometime in December 2015 i called innovation group asking that they change my billing date ONLY FOR DECEMBER as we were getting paid early. my December debit went off as scheduled. In January debit order goes off again on the 15th, i call the innovation group and spoke to Kabelo, who confirmed that it was noted that debit order change was only effective for December, and asked that my debit date be reverted back to the initial date of 20th of every month. needless to say that was not done, today 16th February i get an sms notification that the innovation group has AGAIN debited my account. i call back again, speak to Thabisile, told her to change my date, she raises her voice at me and i angrily tell her never to raise her voice at me, then she dropped the call on me. <br> <br> I'm livid, if this is the kind of service that the Innovation group offers, i don't think i want to keep business relations with them. rude and unhelpful staff. can i have my account sorted out with regards to my debit date, THAT'S ALL I'M ASKING FOR!!!!!!