Please escalate!!!

I just purchased a vehicle that the previous owner has a full maintenance policy on. I requested the details to be changed on to mine - took about three days only after I escalated it. I have also requested on numerous occasions (over 7 times) for them to please email me the policy schedule so that I have the correct information should I require to make use of the policy.....still waiting. I honestly feel that this request is not asking for the moon and stars...can someone please email me the policy schedule.<br> The claim staff also could not provide me with an accurate guide as to what the policy covers. The gentleman just said it \covers everything"I find this type of information very misleading. Hopefully if I ever do receive the policy schedule"