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Silindile N

1 reviews | Active since Jul 2018

05 Dec 2019, 14:59

PLEASE DONT USE THEM! THEY REFUSED TO PAY FOR ME CAR SERVICE

I have a service plan with innovation group and when i wanted to take my car in for a service they refused, telling they have cancelled my policy without me knowing.

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Replies (3)
Innovation Group
Innovation Group's reply05 Dec 2019, 15:10
Official
Hi Silindile,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,

SN
Silindile N's update06 Dec 2019, 09:50
Reviewer Update
They called to tell me that they still wont pay for my service, this is so disturbing!
Innovation Group
Innovation Group's reply06 Dec 2019, 14:24
Official
Hi Silindile,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team