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Colin P

1 reviews | Active since Aug 2023

21 May 2024, 09:19

PERTHIC SERVICE FROM INNOVATION GROUP 👎😡

Do NOT take out an extended motor vechicle service plan with Innovation Group.l signed up for an extended motor vehicle service plan with them to cover me for two services for a 24 months period. On completion of the 24 months period, premiums were STill being deducted from my bank account. On investigating this l discoverd that my policy contract was cover for two services, but premiums were for a 30 months period. This was NOT explained to me by the consultant who sold me the policy. I would NEVER have signed for 24 months cover payable over a 30 months period. ABSOLUTELY LUDACRIS CONDITIONS. When Investing further, Innovation Group would not rectify their error made by the sales consultant and revert the payment policy period to 24 months to coincide with policy cover. They are adamant thar my my policy documents are for a 30 months premium period.I was promised a call from management to assist me which NEVER transpired. I am now being held to ransom to continue pay policy premiums for 30 months.Totally PERTHIC service from Innovation Group. They DO NOT even derisive a one star ⭐ī¸ rating. I have take out a motor vehicle service plan with another company which gives me cover for a 3 year term. Premiums are only payable for 24 months.As a pensioner the last 6 months of premiums stop as a pensioners discount on the policy. I even get a R500.00 rand payment to assist on wear and tear items.

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Replies (4)
Innovation Group
Innovation Group's reply21 May 2024, 10:24
Official
Dear Colin Harvey Pienaar, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
CP
Colin P's update21 May 2024, 14:28
Reviewer Update
Empty promises Seeing is believing. Consultant do NOT phone you back. Last consultant did NOT know how to resolve my issue. Was promises a call from management within 24 to 48 hours. This dis NOT materialize 😡😡👎👎
CP
Colin P's update21 May 2024, 14:30
Reviewer Update
Empty promises Seeing is believing. Consultants do NOT phone you back. Last consultant did NOT know how to resolve my issue. Was promises a call from management within 24 to 48 hours. This diid NOT materialize 😡😡👎👎
CP
Colin P's update24 May 2024, 09:49
Reviewer Update
PERTHIC 👎😡 service from Innovation Group. Only after l exposed them on a public platform, did l finally get a response to my issue. I was sent via email all telephonic call and correspondence. Yes the sales consultant did mention when applying for a motor vehicle service plan tha my cover will run for 24 months and that the payment premiums will be a a 30 months period. As l. an a frail 67 year old pensioner with health issues such as poor hearing đŸĻģ and sleep 😴 apena. When consulting with me the sales consultan should have taken my heath issues which were mentioned to him into the consieration in the sales interview when consulting with me .It was just taken FOR GRANTED that l fully understood the terms am conditions of the motor vehicle service plan. Their POOR analysation of my issue is NOT exceptable as they are only tying to cover themselves by claiming that the sales consultant performed his duties correctly in the sales interview process. All the Innovation Group is interested in is tying to repair their tarnished image which was expised on a public platform. The best nterests of the elderly are NOT taken into consideration from the sales team. Now l am STIll HELD TO RANSOM and have to continue paying premium for 30 months on a 24 cover of a motor vehicle service plan which benefits have been exhausted 😩 Hard lessons have been learned by dealing with an *********** sales consultant.. Do NOT take out any policies with Innovation Group. as the the best interests of the elderly are not taken into consideration.They do NOT even derisive a one ⭐ī¸ rating