Pending Claim nightmare

My claim is pending because Innovation Group is just being ridiculous with their demands and all the years they have been taking my money they never told me that for me to claim they will demand ridiculous things. I provided them with stamped service history, now they say they want proof of payment for 2023 and 2024. I am wondering how this proof of payment must come about because I paid cash. And when they say they can't verify with the mechanic so the mechanic must know all the cars that comes to his workshop? This is very ridiculous, they wanted proof that my car was serviced for them to proceed with the claim, I gave them. Now they are coming with other stories. Since they don't want to approve my claim, they must pay back all my premiums that they deducted since the warranty policy started then we part ways amicably. I cannot be treated like this whilst I was paying every month. Anyone looking for a warranty plan, please never use Innovation Group you will cry blood, they do not come to the party when you need them the most