MS
Mathapelo S
1 reviews | Active since Jul 2025
05 Jul 2025, 09:10
Payment of claim. No manager
I am without a car for over two weeks now and being charged storage fee. because Innovation Group does not want to pay the mechanic for a authorised claim. At R350 a day now the storage costs more than what the claim is authorised for. I have a Standard Bank warrantee which still debited my account but won't pay the mechanic. And when you call to complain they won't allow you to talk to the manager I took over 30 minutes on the call only asking for the manager and they said no.
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Innovation Group's replyOfficial
07 Jul 2025, 08:27Dear Mathapelo Setlhodi,,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply07 Jul 2025, 08:27
Official
Dear Mathapelo Setlhodi,,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team