Paying for something you wont actually get.

After buying my vehicle, i was offered a an extended warrantee through MFC and Innovation group. there is a list of items that are covered covered in the policy which is all good and well untill you are in the position where you have to claim for an issue, the service center that i have sent my vehicle to have been told that the claim is not going to be covered. thats when i called in and spoke to a number of people eventually getting through to Enock (please excuse the spelling).he is meant to be a manager in this office. i was told by this individual that my claim would not be processed as it is not covered. i requested that he get me in touch with somebody at the underwriters, his answer was that i did it myself. i got the numbers and tried in desperation of getting my vehicle /repaired. this was unsuccessful and i requested that he or another manager get hols of me. this was on friday 10/07/2015. i have now called in to the company the following monday and been put on hold by Enock and then cut off i imagine to just get rid of the call.<br> <br> i have paid money for this service from innovation group and MFC and been let down in my time of need.<br> what have i paid for?!?!?!?!?!?!?!?!?!