Paying for services and not getting.

For the 2nd time Innovation cancelling my policy without any nofications. As i speak my car needs to be fixed, i'm told my policy lapsed and no 1 botherd to notify me nor give me options. I called last year i was told my policy is cancelled. Innovation has failed me twice and Buhle has an audacity of telling me his not going to argue with me and he cant transfer me to complains to speak to Nozuko and as he put me on hold for over 15 minutes without telling me his finding a Team leader which i requested to speak too. Why must i suffer to get service where I pay for it.