ZR
Zack R
1 reviews | Active since Oct 2010
09 Oct 2023, 16:02
Paying for a Warranty I don't Have
So so from February to date I have been paying for a cover I thought was Warranty only to be made aware the other day when I call that infact it's not a stand alone cover and I should have another one in place. I then obviously requested them to cancel and humbly requested refund. They obviously refused to refund me. I have other covers with the same company and I am seriously asking myself if I should trust them and continue with them and take me hard earned money elsewhere. Let me shop around and decide.
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Replies (1)Innovation Group's replyOfficial
10 Oct 2023, 10:27Dear Zack Rasego,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply10 Oct 2023, 10:27
Official
Dear Zack Rasego,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
