TM
Tshepiso M
1 reviews | Active since Apr 2023
21 May 2025, 09:08
Pay my claim!
You are happy to take our monies every month for your USELESS policies. But when claims are submitted, you are reluctant to pay them. I pay for this policy with my HARD EARNED money. Each time when a claim is lodged, you look for reasons to reject it.
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Replies (2)
Innovation Group's replyOfficial
22 May 2025, 08:32Dear Tshepiso Moche,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply22 May 2025, 08:32
Official
Dear Tshepiso Moche,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
TM
Tshepiso M's updateReviewer Update
22 May 2025, 08:45You rejected the same claim in 2023 when it was submitted. Your assessor gave you a wrong advice which you later ADMITTED that is was wrong and shouldn’t have been taken.
2025 a new claim is submitted and you reject it without even seeking clarification. Sies! We shall meet on X (Twitter).
90% of the reviews here about innovation Group are negative. This goes to show how unprofessional this company is. We PAY for this policies with our hard earned money. We expect GOOD services from you, not stress in our moment of need.
Sis!!!
2025 a new claim is submitted and you reject it without even seeking clarification. Sies! We shall meet on X (Twitter).
90% of the reviews here about innovation Group are negative. This goes to show how unprofessional this company is. We PAY for this policies with our hard earned money. We expect GOOD services from you, not stress in our moment of need.
Sis!!!
TM
Tshepiso M's update22 May 2025, 08:45
Reviewer Update
You rejected the same claim in 2023 when it was submitted. Your assessor gave you a wrong advice which you later ADMITTED that is was wrong and shouldn’t have been taken.
2025 a new claim is submitted and you reject it without even seeking clarification. Sies! We shall meet on X (Twitter).
90% of the reviews here about innovation Group are negative. This goes to show how unprofessional this company is. We PAY for this policies with our hard earned money. We expect GOOD services from you, not stress in our moment of need.
Sis!!!
2025 a new claim is submitted and you reject it without even seeking clarification. Sies! We shall meet on X (Twitter).
90% of the reviews here about innovation Group are negative. This goes to show how unprofessional this company is. We PAY for this policies with our hard earned money. We expect GOOD services from you, not stress in our moment of need.
Sis!!!