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Lumamu M

1 reviews | Active since Sept 2022

19 Sept 2022, 22:07

Pay Back My Money

Pay back my money you. Charging me twice for a service plan. Different amounts Nogal. Been promosing to refund my money till today.

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Replies (2)
Innovation Group
Innovation Group's reply20 Sept 2022, 14:20
Official
Dear Lumamu Makumule,
 
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
 
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
 
Best Regards
Innovation Group Customer Services Team
Innovation Group
Innovation Group's reply20 Sept 2022, 16:28
Official
Dear  Lumamu Makumule,
 
Thank you for allowing Innovation Group the opportunity to investigate your complaint.
 
We acknowledge that a member of our Customer Service Team has been in contact with you regarding your complaint and that detailed feedback has been provided.
 
Should you require further assistance, please feel free to reach out to us on ***.
 
Best Regards
Innovation Group Customer Services Team