Pay as per my car value

Item: Innovation Group
Rating: 1
Author: XLM L

I lodged a claim on 12/09/2017 and no feedback unless i call in. My car is now write off and the AOL has a wrong car and value. The AOL also says an excess is applicable yet you are confirming i have an excess waiver. Please pay according to my car and policy terms regarding my excess.

I also don't have the energy anymore, you drained it all out by making me do the run rounds for a full month chasing after feedback's.

Helpful (0)

Replies (2)

Innovation Group's replyOfficial

23 Oct 2017, 09:02

Dear Client,

Thank you for your patience regarding the concerns raised.

We apologize for the poor service you experienced pertaining to your claim.

We hope that you are satisfied in the manner which the complaint has been handled.

We appreciate your understanding on this matter.

Kind regards,

Complaints Team

Innovation Group's reply23 Oct 2017, 09:02

Official

Dear Client,

Thank you for your patience regarding the concerns raised.

We apologize for the poor service you experienced pertaining to your claim.

We hope that you are satisfied in the manner which the complaint has been handled.

We appreciate your understanding on this matter.

Kind regards,

Complaints Team

XLM L's updateReviewer Update

23 Oct 2017, 09:29

Good day, Yes the matter is being handled. Not resolved yet so i am unable to comment much till this is resolved. A sales call was listened to and it confirmed i did gave the correct vehicle details. I now await the supervisor to get back to me with the resolution and she has been helpful.

XLM L's update23 Oct 2017, 09:29

Reviewer Update