NP
Natalie P
1 reviews | Active since Nov 2020
25 Oct 2021, 09:16
Pathetic services
My car is sittinf with the mechanics 3 weeks now. Assessment report was sent on Wednesday ao i called derak and they said it was sent on Wednesday. Today is Monday morning and no feedback with this company. I actually regard going witg them
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Replies (2)
Innovation Group's replyOfficial
25 Oct 2021, 10:07 Hi Natalie, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards, Complaints Team
Innovation Group's reply25 Oct 2021, 10:07
Official
Hi Natalie, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards, Complaints Team
Innovation Group's replyOfficial
25 Oct 2021, 15:51Hi Natalie, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards, Complaints Team
Innovation Group's reply25 Oct 2021, 15:51
Official
Hi Natalie, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards, Complaints Team