Pathetic service worst ever

Firstly I do not understand how you can have a service plan for almost two years and continously renewing it, however when your policy has expired you do not receive an email nor do you get the option to renew it, my car went in for a service and believe you me the authorisation was given to service my vehicle but I was than told after that my service plan has expired and in order to extend it I would have to wait a further 30 days...what a joke... I than came in again to renew this same service plan,documents were issued and all confirmation was sent to myself and than a day before my debit order I receive an sms stating "your service plan has been canceled as per your request" when did I request my service plan to be cancelled only you know. My vehicle needs to go for a service and guess what thanks to you and you disgusting service I DO NOT HAVE ONE and can't get one for my next service because of your inability to be transparent as you flaunt it. This service from your consultant Vusi sucks, speaks to the customer as though they are stupid or inadequate...basically in a Nutt shell this company sucks...I have never been as disgusted as I am now. I do not wish to ever be in contact with this place ever again...DO NOT CONTACT ME while you at it send you consultant for etiquette training. You have no solutions for you customers just problems Thank you