Pathetic service with inconsistency and false promises

I took out warranty plan with absa innovation it’s now 5yrs if not more, and to my surprise, there is a clause regarding brake sensors stating that the cover all Sensors within braking system and underlining says excluding all friction material) —nowhere it says for any faults. Unfortunately, the experience with your team has been inconsistent and frustrating. Sales representatives (Temo and Mdu) confirmed that the plan covers all sensors including this of my claim this was repeated more than twice, even the claim guy Lephai who rejected the claim heard one of the sales guy saying this and he then called him separately, later on Lephai from claims called to say that he and Legal team agreed to approve it, and then rejected it again when the dealer submitted the claim—even after hearing confirmation from the sales team. This level of service is unacceptable, especially for the highest warranty plan I’m on. Since lodging my complaint, I have not received any feedback regarding the tyre plan extension either. I expected better from Innovation Absa, but this experience has been disappointing. Pathetic service and inconsistancy especially when they have all call recordings stating what they staff said including the one who acted as if he understands.