Pathetic service, not surprised where Auto & General features in the equation

This morning, I took my vehicle to Barons Bellville for its scheduled service and left it there, expecting the service to proceed as normal under my service plan. However, I was contacted by the dealership and informed that Innovation Group had declined authorisation, stating that my cover had ended. This was both unexpected and unacceptable.

According to the contractual document in my possession, the service plan is valid until 75,000 km, and my current mileage is 67,500 km, which clearly falls within the coverage limit. The contract also notes an end date of 04/08/2025, which I admittedly did not focus on, as the mileage limit had not been reached. However, at no point was I ever contacted—via telephone or email—to inform me that the cover was due to end, nor was I given the opportunity to renew the plan before expiry.

Adding to my concern, Innovation Group has continued deducting premiums from my bank account on the 25th of every month even after the stated end date of the coverage. This raises serious questions, as continued deductions for a lapsed contract are both inappropriate and, in my view, *****ulent.