Pathetic service from Innovation Group

I took a service and Maintenance policy with Innovation group in April for my car and they Consultant by the name of Sipho who was heping me told me that i can take my car to Any Renault for service once my car Reach 45000km , This morning i took my card to Renault Alberton for service , i just got a call that they can't fix my car because the insurer wont approve my claim ..

I contacted the innovation group and they said my policy will only get activated on the 18th August 2024 , and i was never advised of waiting period, i requested to speak to the manager and the consultant advised me to wait , i did wait and wait . He later told me that the manager is very busy , he will ask the manager to call me after 30 minutes , ive been an hour since i spoke to them .

no call , nothing zero it shows that they dont care about clients. Now i am stuck without a car. And for the month of July they double debited me .

my details are as follow Dan Tshepo Chabalala *** ***

this is pathetic and unexpectable service. And i am going to take this matter further FSCA for complaint as Sipho took out a policy end of March without my consent as he was pushing for his sales and commission .

urgently help me with matter , because now i look like an idiot who can't read.