Pathetic service from Innovation Group

I had a motor vehicle accident. My insurance would not pay out until it was confirmed that my Mechanical Warranty policy has been cancelled and refund processed.

I called Innovation Group and spoke to Lyndall. He confirmed that the cancellation and refund was already processed the day before my call.

My bank phoned. Nothing has still been done.

I called IG and spoke to Thami as well as Princess, it is 20 minutes later on a phone call to follow up because nothing has been done and no payment has been made. In fact, nobody knows what has happened and so I am holding on to get the matter resolved, taking time from work to run around to get things done.

I am utterly disappointed and I would not recommend their services to anyone. One gets passed from pillar to post and you have to call up to get updates and then get **** to.