TS
Thirusha S

1 reviews | Active since Mar 2025

06 Mar 2025, 11:31

Pathetic service.

Very bad experience with this company. Absolutely pathetic service. I called twice today to actually update my policy, both times they told me that there is only 1 person working in their sales team and they will get that person to call me. Up until now no one called me back. The people that answered were even more pathetic Calvin and Ayanda. Asked to speak to the team leader, hes in a meeting apparently, wonder why because their service is so pathetic. She will also get him to call me back. So basically no one is able to assist at all but when it comes to debiting your account at the end of the month, they're quick for that. Do yourself a huge favour and don't choose this company. Worst experience ever

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Replies (1)
Innovation Group
Innovation Group's reply06 Mar 2025, 11:33
Official
Dear Thirusha Sagathevan,

We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
 
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. 

Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
 
Best Regards
Innovation Group Customer Services Team