MB
Michael B
1 reviews | Active since Jun 2022
14 Sept 2022, 15:30
Pathetic service
More of burning issue is the outstanding money that George at Innovation confirmed on the 8th April 2022 that there is a provision or cover in the case of a breakdown that we can claim R1000 for accomodation and R1000 for Car Hiring as we were on our way to Durban for a funeral. Please can this outstanding issue be addressed ASAP cause it's 5 months that I am out of pocket and desperate!!!
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Innovation Group's replyOfficial
14 Sept 2022, 15:34Dear Michael Biggar, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply14 Sept 2022, 15:34
Official
Dear Michael Biggar, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team