Pathetic Service

I took a mechanical warranty over the phone with someone from innovations group, when my car couldn't move it took them 2 weeks to help with towing it to the RMI, My car was finally towed and it is now sitting at the RMI as Innovations says my account is inactive. I have called over 10 days and the agents keep hanging up on me. Just yesterday I spoke to Reya Senyane and another lady and they also hanged up on me. I have all the call recording from when I started calling in and if I do not get a response and a resolution today,I am escalating this to the Ombudsman.