Pathetic Service and minimized payment not as per schedule

I started being with innovation in 2020 and in my contract ended with no incidents. I renewed my contract in 2023. Little did I know that I was migrated to another subsidiary of Innovation Group contrary to what I initially agreed on.

I had a first claim that was not fully catered and I had to pay more than R14 000.

My vehicle did not take long and I encountered challenges shortly after service.

I went took my vehicle again for repairs and Innovation continues to approve claims on biasness not as per the policy schedule.

I called on the 20th May indicating my frustration also asking if they are profiling better clients to be covered as my dealer informed me that it's a first time they were encountering challenges with Innovation Group.

What was also shared with me by the dealership is that the initial policy I was with was the excellent option. I did not even know that I was moved to a subsidiary when I renewed my contract.

I called and submitted a complaint on 20th todate no response, co communication what so ever.

I took efforts again to contact the company, indicating that I wanted to speak yo the supervisor of complaints department. As usual my airtime got depleted.

I asked Neo to transfer me to the manager responsible. I was evently cutoff and Phago is another consultant that I had requested that he returned my call. Nothing has happened.

I need my issue resolved. I took the warranty to free myself in time of mechanical faults. Innovation is just does not care about customers.