Pathetic Service

I have registered a claim and my car is with Audi for repairs for over 5 days now. Now I have been trying to get clarity on whether I can get a courtesy car as per the additional benefits on my policy and none of the consultants knows who is supposed to help me. I spend the whole day on the phone being transferred to another to no help, the service is extremely poor with agents who don't even understand their own processes. I am frustrated and stranded in the rain with no car and a warranty company that does not care. All of them promised to call back once they find out more information regarding the rental service, all I want to know is whether I can get a car or not. The assessor is also taking his time to go and check the car at the dealership. No car, no courtesy car and a pathetic service that I have to deal with. I am shopping around for another warranty since judging by the comments I have fallen victim of a ****!!!!