Pathetic service

Item: Innovation Group
Rating: 1
Author: Ina G

If I could give them a 0/5, I would! After a long battle with them they paid out our tyre claim, but when we tried claiming a second time, following exactly the same procedure, the claim was declined. I worked with Paul and Mpho, but not one of them ever came back to me after I did as they asked. I am going to report this company to the ombudsman and to MFC. I will NEVER use them again. After I get my money, I'm cancelling my "policy" (****) with them. They are absolutely pathetic!

Helpful (0)

Replies (3)

Innovation Group's replyOfficial

10 Dec 2019, 10:06

Hi Ina ,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply10 Dec 2019, 10:06

Official

Ina G's updateReviewer Update

10 Dec 2019, 10:10

Really?? I have heard that one before... My question is, will my complaint be resolved and will I get my money??

Ina G's update10 Dec 2019, 10:10

Reviewer Update

Really?? I have heard that one before... My question is, will my complaint be resolved and will I get my money??

Innovation Group's replyOfficial

11 Dec 2019, 11:34

Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind regards,Complaints Team

Innovation Group's reply11 Dec 2019, 11:34

Official