EP
Erwin P
1 reviews | Active since Jan 2017
21 Aug 2022, 20:40
PATHETIC SERVICE!!!
PATHETIC SERVICE. I AM SO FRUSTRATED WITH THIS COMPANY ON AUGUST 1ST I WAS DEBITED TWICE FOR WARRANTY POLICY.I RECEIVED AN SMS FROM INNOVATION GROUP STATING THEY ACKNOWLEDGE THEY HAVE DEBITED MY ACCOUNT TWICE AND WILL REFUND MY MONEY "SHORTLY" IVE BEEN SENDING EMAILS AND THE GOOD FOR NOTHING SO CALLED CUSTOMER SERVICE DEPARTMENT SAY THAT THERES NOTHING DUE TO ME AND I SHOULD SEND THROUGH MY BANK STATEMENT. I SENT THROUGH MY STATEMENT AND THE SMS THAT THEY SENT TO ME AND I GET NO RESPONSE. THIS PEOPLE CLEARLY DONT UNDERSTAND THE WORD INTEGRITY.
Helpful (0)
Replies (3)0
Replies (3)
Innovation Group's replyOfficial
22 Aug 2022, 08:44Dear Erwin Paul,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply22 Aug 2022, 08:44
Official
Dear Erwin Paul,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
EP
Erwin P's updateReviewer Update
24 Aug 2022, 19:17I did get feedback but no refund still
EP
Erwin P's update24 Aug 2022, 19:17
Reviewer Update
I did get feedback but no refund still
EP
Erwin P's updateReviewer Update
31 Aug 2022, 18:56I was promised my refund within 7 days from Antoinette. And 7 working days has passed and still no refund i dropped your customer service another email and still no response. Do you understand how frustrating this is? If it were the other way around you guys would be sending lawyers letters
EP
Erwin P's update31 Aug 2022, 18:56
Reviewer Update
I was promised my refund within 7 days from Antoinette. And 7 working days has passed and still no refund i dropped your customer service another email and still no response. Do you understand how frustrating this is? If it were the other way around you guys would be sending lawyers letters