Pathetic Service

I did cancel my policy at the end of November 2019. I saw that in December it went off again. I phoned ABSA today and told me that the policy was not cancelled. I phoned Innovation Group and after struggling with communication I was informed that a email will be sent to some sort of Manager and I will be informed, I said you will phone me today with feedback, and then the person said it is likely that my car was serviced recently so I need to make up the money that is maybe why the policy is not cancelled...wth!!!!. I said that I paid my monthly payments in 2019 I do not care when the car was serviced. And I want my December payment paid back to me.