Pathetic service!!!!

Truly an awful experience. I have a service plan with these guys and they are happy to take my money every month but when it comes time to deliver on their part they are MIA. I spoke to Siyanda Zondi who told me he would get back to me just to provide an update but did not even take the time to acknowledge my mails I sent him after we had a chat on the phone. After that I spoke to 3 different other agents with also no feedback… The service centre where my bakkie is even spoke to Doctor Monareng who is the claims agent apparently at the service and maintenance side of Innovation group. Nothing, nada, 2 days later and I’m still in the dark…….. They even said they tried to call me but that is absolutely false. So what now Innovation group???? When is someone going to call me? Pathetic service.