Pathetic service.

Innovation group is *******. This is the second time I am taking my car in for service and told that I skipped a premium and I wont be assisted. I apparently skipped a premium in July but no communication happened. They say they sent me an SMS which I did not receive on my end. I thought everything was up to date just till today when I dropped the car off at the service centre. They apparently do not have an EFT service where you can make a payment and send PoP so the y can allocate your payment. On top of that they say they do not have call centre to followup on skipped payment. They said I needed to call them days before taking the car in for service which is not in their admin procedure booklet. Now I have to call them and make arrangement which will kick in in the next 5 days whereas my car is already 500KM over the service limit. With innovation you always do not know what to do.