PATHETIC SERVICE

I have logged 2 x queries in Dec with regards to my washing machine as well as my fridge, the technician repaired my fridge, but is still over freezing AJ***, I then logged another request AJ***, which a technician was dispatched, then he informed me that my fridge should not be set on 5/6. Which was my complaint anything lower then everything in my fridgerator gets rotten within 2 days (which is not normal) the reason why I logged my request, it is still over freezing and my door doesn't want to close and I have to defrost my meet every week to ensure that my door stays closed. Then on the 5th of Dec 2019 I logged one for my washing machine AJ***, on the 30th if Dec 2019, a consultant called me and informed me that the technician has received the parts and will make contact with me during the week, being new year and all I was really patient. Every week after that the technician would make arrangements to come and fix my washing machine and everyday he doesn't pitch and has some pathetic excuse as to why he could come, today is the 28th of January 2020 and my washing machine is still not repaired, I forwarded emails to maxicare which does not get read, I have spoken to Dorah and requested a new technician but everytime she follows up with the current technician and still nothing happens, THIS INCOMPETENCE is causing me a lot of money in food that I have to throw away and in laundry cost. The technician was reported and still nothing happens, I requested the managers details and only get empty promises from Dorah as well. REALLY WOULD NOT RECOMMEND THEM TO ANYBODY