Pathetic service

What I'm currently experiencing with Innovation group is so pathetic and frustrating i had to drive to Randburg on Monday 19 November 2018 to submit my Agreement of loss because their email was not working i was not even allowed to go to the reception area i had to stand at the security gate and when you call in NO one will answer your call you'll be on hold for more than 15minutes this is not good at all I'm still waiting on them (payment department) to pay my credit shortfall.